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Technical Customer Service Representative

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Date: May 23, 2023

Location: New Hudson, MI, US, 48165

Company: Sloan Valve Company

Req ID:  10784  

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions.  We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

We have an immediate opening for a Technical Support Rep in our Customer Service Department at our Flushmate division in New Hudson, MI.

 

Flushmate's Technical Support Representative role is one of a creative, tenacious problem solver. In this role you are the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Support Team ensuring customer expectations are met.  

 

Job Duties and Responsibilities

  • Respond to internal and external customers in a timely manner with accurate information (via phone or email).  This includes inquires of product troubleshooting, warranty support shipments, order status and returns.  All pertinent notes logged in Foxpro.
  • Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.
  • Provides training for internal and external customers.
  • Report and record findings from customers to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.
  • Other responsibilities as required.

 

Qualifications and Experience

  • High School diploma or equivalent .
  • 1-3 years of customer service experience in a multi-task work environment.
  • Experience with computers and Microsoft Office Suite software including Word and Excel.
  • Basic project management skills and excellent organizational skills.
  • Excellent customer service skills.
  • Excellent communication skills and problem solving abilities. 
  • Understanding of plumbing systems a plus

 

#LI-JP1 

 

We offer a highly competitive compensation and benefits package, including:

  • A choice of Medical (with Health Savings Account), Dental, Vision, Rx Insurance for employees and their eligible dependents
  • Company paid Basic Life and AD & D Insurance, Basic Accident Insurance, Disability Insurance, Employee Assistance Program, and Well-being Programs.
  • Paid time off, Paid Sick Leave, Paid Vacation time, Paid Sick time, Paid Military Leave, and Paid Volunteer time away from work.
  • Dependent Care Flexible Spending Account, Commuter Parking and Transit Accounts, and Tuition Reimbursement benefits.
  • 401(k) Retirement Savings Plan with a Company match.
  • Employee Service Anniversary Awards and Employee Recognition Programs

 

Diversity, Equity, Inclusion and Belonging (DEIB)

YOU Belong at Sloan

We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.

 

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

 

JOIN AN INDUSTRY LEADER!

 

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.


Nearest Major Market: Detroit
Job Segment: Customer Service Representative, Facilities, Plumbing, Quality Engineer, Customer Service, Operations, Manufacturing, Engineering