Field Technical Service Rep 1

Req ID:  11496  

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions.  We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

Sloan has a great opportunity for a Technical Service Representative in our Franklin Park, IL facitlity.  This position is hybrid which includes three days in the office and two days working from home. 

In this role you will be the primary technical resource for inquiries related to product performance, installation, application, servicing and preventative maintenance of Sloan products.
 

What you'll do:

• Respond to phone and email inquires from Sloan representatives, customers, installation and servicing personnel regarding product performance issues, installation, application, preventative and corrective maintenance.
• Create customer history record including location and registered product. Create orders in SAP.
• Act as a liaison and resource for Sloan's customers, representative agencies and internal departments such as Engineering, Production, Sales and Marketing regarding product issues, information, training and installations.
• Perform root cause analysis on product performance issues, installation and application. May require assembly/disassembly, repair or replacement as needed. Assess liability concerns related to Sloan products and customer information.
• Provide support and assistance to the customer service department regarding technical product application and installation related issues and general back up as needed.
• Perform product technical training. Possess ownership of product training resources and materials.
• Create, review, and distribute all product documentation related to product specification, installation instructions andmaintenance guides and troubleshooting aids.
• Diagnose and analyze products returned from field for warranty claims.  

What you'll need:

• High School Diploma or GED
•  3+ Years experience in technical support experience relevant to manufacturing or service sector diagnosing commercial products.
•  Ability to travel 5 to 10%
• Ability to grasp new technologies quickly.
• Basic understanding of plumbing system concepts and installation a plus
• Ability to conduct presentations and training to internal and external customers.
•  Must have and maintain a valid driver’s license.
• Previous experience with ERP and CRM systems.
• Strong computer skills. Proficient in the use of Microsoft Office, including PowerPoint, Word, and Excel.
• Strong customer service and communication skills both written and verbal. 
• Mechanical aptitude, the ability to use common hand tools. Able to read and interpret technical drawings.

At Sloan , we recognize that attracting the best talent is key to our success as a company.  Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate’s experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.

The compensation range for this U.S.-based position is $50,000 -  $60,000 annually.

This position is eligible to participate in the company incentive plan(s). The terms and conditions of the company incentive plan(s) will be provided to plan participants on an annual basis.

We also offer a highly competitive benefits package designed to support your health, well-being, and professional growth:

• Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
• Health Savings Account (HSA): With company contributions for most medical plan options.
• Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
• Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
• Convenient Commuter Benefits: Save on your daily commute.
• Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
• Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
• Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
• Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
• Work-Life Balance: Hybrid Work Program to support your flexibility.
• Employee Referral Program: Earn rewards for referring great talent.
• Professional Development: Tuition Reimbursement Program to help you grow your skills.
• Community and Networking: Join our Employee Business Groups and connect with colleagues.

Diversity, Equity, Inclusion and Belonging (DEIB)

YOU Belong at Sloan

We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER!

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.