Customer Support Representative

Req ID:  10661  

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions.  We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

We have an immediate opening for a  Customer Support Representative in our Franklin Park, IL facility.  In this role you wil be  a creative, tenacious problem solver. The CSR is the primary source to provide solutions, accurately and on-time, on all requests from internal and external customers and will collaborate with other members of the Customer Support Team, ensuring customer expectations are met.

Responsibilities include:

• Responds to internal and external customers with a positive attitude, in a timely manner and with accurate information (via phone, email or fax). This includes order status, order expedites and changes, pricing, product availability and lead-times, replacements, returns and shortages. Records all pertinent notes in SAP.
• Accurately enters and reviews customer purchase orders and provide customers with feedback of any discrepancies related to pricing, quantity, obsolete material etc. Review order reports as necessary to ensure that orders are error free.
• Monitors high profile, key account orders by tracking their progress from order receipt to shipment and delivery. Expediting orders if necessary and working cross-functionally with internal Sloan teams to ensure on-time shipments that meet customer expectations. Proactively informs customers of problems or delays.
• Displays knowledge of the company’s products and policies. Suggests product alternatives and solutions to product issues in the form of level 1 troubleshooting. Displays knowledge of competitive products and has the ability to research through the internet and other resources for additional competitive information.
• Works cross-functionally with all parties inside and outside of Sloan, anticipating customer’s needs and providing solutions.

Qualifications:

• High School Diploma or GED
• 1+ Years Relevant Experience
• Basic project management skills and excellent organizational skills.
• Excellent customer service skills.
• Experience with computers and Microsoft Office Suite of software including Word and Excel.
• Proven ability to develop and maintain positive working relationships in a demanding work environment, with co-workers, supervisors and customers.

#LI-BH1

We offer a highly competitive compensation and benefits package, including:

• A choice of Medical (with Health Savings Account), Dental, Vision, Rx Insurance for employees and their eligible dependents
• Company paid Basic Life and AD & D Insurance, Basic Accident Insurance, Disability Insurance, Employee Assistance Program, and Well-being Programs.
• Paid time off, Paid Sick Leave, Paid Vacation time, Paid Sick time, Paid Military Leave, and Paid Volunteer time away from work.
• Dependent Care Flexible Spending Account, Commuter Parking and Transit Accounts, and Tuition Reimbursement benefits.
• 401(k) Retirement Savings Plan with a Company match.
• Employee Service Anniversary Awards and Employee Recognition Programs

Diversity, Equity, Inclusion and Belonging (DEIB)

YOU Belong at Sloan

We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER!

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.