Customer Service Representative - Temp

Req ID:  7462  

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions.  We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

We have an immediate need for a Customer Service Rep at our global headquarters in Franklin Park, IL. This position acts as the "front line" of Sloan's Flushmate division by  providing a positive experience for all who contact Flushmate while creating a balance between the job at hand and relationship and rapport building activities.  Answer  and handling product related inquiries and issues  with a positive attitude to ensure a superior level of customers service.  Exemplify self-motivation by going above and beyond standard job duties whenever necessary.

RESPONSIBILITIES:

• Answer inquiries regarding product technical issues, troubleshooting, installation, application, preventative and corrective maintenance.  Inquiries lead to the need to enter orders and returns for warranty material as deemed necessary based on inquiry regarding product technical issues. Record all customer provided data to ensure Flushmate records are current and any pertinent information relating to the customer or site is keyed into the database.   
• If necessary agents determine and identify when an  Authorized Service Providers is needed.  This would lead to work order creation and communication to ensure the ASR provides the necessary work.
• Provide product training for internal and external customers
•  Act as a liaison between Flushmate's customers and our internal departments such as Quality, Engineering and Manufacturing with relation to product issues, information and installations. 

REQUIRED QUALIFICATIONS:

• High School Graduate
• Customer Service related background
• Experience with computers : Microsoft Office - Word, Outlook, Excel
• Excellent communication skills and problem solving abilities. 
• Technical Learning
• Good listening skills
• Exemplifies patience and composure
• Conflict Management
• Time Management
• Approachable

We offer a highly competitive compensation and benefits package, including:

• Medical, dental, vision, Rx coverage for employee plus eligible dependents
• Life and AD & D insurance, dependent life insurance, long term disability, and HSA, FSA
• Employer matching 401K, PTO, holidays, EAP, wellness programs, on-site medical staff and fitness center

We Are Proud Partners With the Chicago Cubs:

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world

JOIN AN INDUSTRY LEADER!

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.